1. THESE TERMS
1.1 These are the terms and conditions on which we, Gloden Limited, supply services to you.
1.2 Please read these terms carefully before you use our services. These terms tell you who we are, how we will provide services to you and other important information.
2. WHO WE ARE AND HOW TO CONTACT US
2.1 We are Gloden Limited, a company registered in England and Wales. Our company registration number is 03123994 and our registered office is at 16 High Street, Axbridge, Somerset, BS26 2AF.
2.2 You can contact us by email at: firstname.lastname@example.org or in writing at: 42 Old Market Street, Bristol, BS2 0EZ.
2.3 When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR AGREEMENT WITH YOU
3.1 When you begin to use our services (except for when we refuse to provide our services or unable to do so in accordance with clause 3.2), a contract will come into existence between you and us.
3.2 If we are unable or refuse to provide our services to you, we may inform you of this and will not charge you for the services.
3.3 When we accept your offer to purchase goods online or in-store, a contract will come into existence between you and us.
3.4 If we are unable to accept your order, we will inform you of this and not charge you for the goods. If goods are ordered online, we will assign an order number to your order and inform you of this once we have accepted your order.
4. CHANGES TO THIS AGREEMENT
4.1 We may change the services or goods:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement any required adjustments or improvements.
5. OUR SERVICES
5.1 We will make available to you, use of our services during our opening hours and subject to our inability or refusal to make our services available to you.
5.2 You must notify us immediately if there is any change to your suitability (that may be due to a health or medical condition or otherwise) to use UV tanning equipment, spray tanning, collagen red light treatment or vibration training.
5.3 If we are unable or refuse to make our services available to you due to an event outside our control then we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
5.4 If you do not provide us with any information we request from you, or you provide us with incomplete or incorrect information, we may refuse to provide our services to you indefinitely. Failure to provide information or providing incorrect information may also impact on any liability that we may have towards you (your attention is specifically drawn to clause 10).
5.5 We may suspend our services to:
(a) deal with technical problems or make minor technical changes; or
(b) update the services to reflect changes in relevant laws and regulatory requirements.
6. OUR GOODS
6.1 Our goods may vary slightly from the pictures on our website or within our brochures. All pictures are for illustrative purposes only.
6.2 If you wish to make a change to the goods that you have ordered please contact us immediately at email@example.com as on occasion some orders may be unable to be cancelled.
6.3 The cost of delivery for orders via our website will be set out during the order process. During this process we will provide you with an estimated delivery date. All deliveries will be made using a third-party carrier.
6.3.1 If a delivery is delayed by an event outside of our control, we will contact you as soon as possible and inform you of the new estimated date of delivery. We are not liable for any delays caused by events outside of our control.
6.4 You will be responsible for the goods once they have been delivered to you.
6.5 If you change your mind about the goods and wish to return them to us within thirty (30) days from the date of purchase (or date of delivery for online purchases), provided the goods are unused, please contact us to arrange for a full refund. All unwanted products must be returned to us at your expense.
7.1 Your membership is exclusive to you. Your membership is not transferable and only you can redeem any credits or bonus bundles accrued under the membership. Your membership may be used in any of our studios.
7.2 We reserve the right to cancel your membership or revoke any non-monetary credits that may have been accrued. This may happen for example if we suspect misuse of your membership.
7.3 You acknowledge that your membership credit account may be comprised of both monetary credits and non-monetary/promotional/free credits.
7.4 On requesting a refund of your membership credit account, only monetary credits will be returned to you. Refunds are only available where satisfactory evidence is received by us of a medical condition preventing your further use of our services. Such evidence must be provided in accordance with clause 10.4.
7.5 Credits and bundles expire eighteen (18) months after purchase. Please also note the following expiry dates:
— collagen red light therapy packages expire one (1) year after purchase; and
— spray tan packages expire one (1) year after purchase.
— Gift vouchers expire one (1) year after purchase.
7.6 You cannot use existing credits to purchase any packages or bundles that we may offer. Credits can only be used for single session treatments which include collagen red light therapy, sunbed sessions, spray tanning, vibration training or vending products in Gloden studios. Treatments and products available may vary from time to time and location.
7.7 If from time to time you need to change any of your details as set out on your membership account, please contact us at firstname.lastname@example.org and we will endeavour to make these changes within one working day of your request and notify you once they have been completed.
8. END THE AGREEMENT OR YOUR MEMBERSHIP
8.1 You may contact us at any time at email@example.com to end your membership.
8.2 If you end your membership, it may not be able to be re-activated and you may also lose any credits or bundles associated with the membership.
8.3 We may end the contract at any time if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
9. IF THERE IS A PROBLEM
9.1 If you have any questions or complaints about the services or goods, please contact us. You can contact us by writing to us at firstname.lastname@example.org or at 42 Old Market Street, Bristol, BS2 0EZ. Alternatively, please speak to one of our staff.
9.2 If the goods you have purchased are faulty or are of unsatisfactory quality during the expected lifespan of the goods, you may be entitled to a full refund, exchange or partial refund. If you wish to exercise your legal right to reject the goods that you have purchased, you must return them to us. We will refund any reasonable postage costs incurred in returning the goods to us.
10.1 The price of the services (which includes VAT) will be the price set out on the kiosk at the date of you using our services. The price of our goods (which includes VAT) will be as set out in our studio and on our website. We take reasonable care to ensure that the prices of services and goods advised to you are correct.
10.2 It is always possible that some of the services or goods we provide may be incorrectly priced. We regularly check to ensure our prices are correct. We will notify you if we believe you have paid for services or goods at an incorrect price. Alternatively, please contact us if you believe any of our prices to be incorrect.
10.3 You must pay for use of our services before making use of any of the services that we provide.
10.4 Refunds of membership accounts are only available if due to a medical condition you are unable to continue using our services. In the event of this happening, you must provide medical evidence or certification of your condition by post to 42 Old Market Street, Bristol, BS2 0EZ. On our approval of such medical evidence, we will provide you with a refund minus any non-monetary/promotional credits that you may have.
11. LOSS OR DAMAGE SUFFERED BY YOU
11.1 If we fail to comply with these terms, except where liability is excluded under this clause 11.1 and clause 10.3, we may be responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
11.3 We are not responsible for and in no way accept any liability for loss or damage to personal property whilst on our premises, however occurring. This includes any loss that you may incur through using our lotion storage facilities. Unclaimed lotions in the lotion storage will be disposed of after twelve (12) months. Customers are not permitted to use oil-based lotions in the sunbed cabins.
11.4 We only supply services for domestic and private use. If you use the services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. PERSONAL INFORMATION
13. OTHER IMPORTANT TERMS
13.1 Transferring your rights. You may not transfer any of your rights or your obligations under these terms to another person without our written consent. We may withhold our consent for any reason.
13.2 Third party rights. This agreement is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 Illegality of this agreement. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 Enforcing this agreement. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the services in the courts of England and Wales.