Customer care promise

What matters to us most here at Gloden is your wellbeing, helping you to achieve the very best results in a safe and welcoming environment. So we make sure that:
There’s always someone to ask

We want to welcome you with a warm smile and answer any queries you may have. We have a wealth of tanning knowledge and we’re always happy to share.

We make sure your eyes are protected

We don’t allow customers to use our UV treatments without protection, as prolonged use without it could potentially damage your eyesight.

We use only the latest technology

Sunbed and beauty technology has come a long way in recent years, and many of our beds offer adjustable tanning intensity, aroma scents, aqua mist or Bluetooth connectivity.

We never scrimp on standards

As committed members of The Sunbed Association we promote responsible tanning, to help you get the right results while also looking after your skin and eyes. Our ‘Golden Rules’ poster outlines the rules of tanning safely.

We keep our equipment in the best condition

All of our beds and equipment is serviced and maintained to the highest standards, and our sunbed tubes are changed much earlier than the manufacturers recommend.

All our beds are fully 0.3 Compliant

This means that the UV output on our sunbeds is the same strength as the midday Mediterranean sun. At this level, you get fantastic results while eliminating the risk of overexposure.

We pay attention to your skin type

When first you visit, we will take you through a skin type assessment. It’s essential that we understand your skin type so we can accurately advise a treatment plan that works for you safely and efficiently.


We’re constantly looking for ways to improve, so if you have any suggestions that might make your experience in a Gloden studio even better, we’d love to hear them.

Please call us on 0800 652 9280 or email